In order to provide a better service experience, our service team will provide you with support for querying and tracking information. Here is our process:

Submit an inquiry request: You can submit an inquiry request by sending an email to support@bsshiki.com or contacting our customer service team. Please provide as much detail as possible, such as order number, product name, or any other relevant details.

Inquiry confirmation: Our service team will confirm receipt of your inquiry request and respond to you as soon as possible. We will strive to provide accurate and timely information.

Information Tracking: Once the inquiry is confirmed, our service team will start tracking the information. They will contact the relevant departments or partners to obtain the required information.

Update notification: Our service team will send you update notification in a timely manner. This may be by email, telephone or other appropriate means of communication. We will do our best to keep you informed of the progress of your inquiry.

Problem Solving: If any issues or difficulties are discovered during the inquiry, our service team will work closely with you to resolve the issue. We will do our best to ensure that you are satisfied with the results of your inquiry and provide you with the necessary support and solutions.

Our service team is committed to providing you with excellent customer service and ensuring the smooth progress of inquiries and tracking information. If you have any further questions or require further assistance, please feel free to contact us.